Find an answer or create a request — we will help solve any issue.
Request categories
Choose the topic that fits your request or create a new support ticket to get help from our team.
Payment and subscription
Problems with payment, refunds, rates, and billing for lessons.
Tutors and lessons
Issues with a tutor, lesson cancellation, quality, and scheduling.
Learning and courses
Access to materials, progress, certificates, and course content.
Account and security
Login, password, verification, and keeping your account safe.
Clyver Chess
Problems with the chess section, ratings, and chess features.
For Business
Corporate training, teams, dashboards, and company billing.
Bug / Technical issue
Errors on the site or app, video, audio, and browser problems.
Suggestion / Idea
Share ideas to improve the platform — we read every message.
Frequently Asked Questions
Find answers to common questions about tutoring, payments, scheduling, and platform features to help you get started quickly and confidently.
Answer: Payments are processed securely through the platform. Tutors receive their earnings weekly via bank transfer or preferred payment method. All transactions are tracked in your account dashboard.
Answer: Create your tutor profile, add your subjects and availability, then publish it to start receiving student requests.
Answer: Yes. You control your pricing and availability, so you can teach on your own terms.
Answer: Live video, chat, and shared learning tools are available so you can teach interactively and track progress.
Answer: Complete your profile, add a short intro video, keep your calendar updated, and collect reviews after every lesson to build trust with new students.
Support Contacts
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